Frequently Asked
Questions

18bet accepts a wide range of payment methods popular with Filipino players, including GCash, PayMaya, BPI, BDO, Metrobank, as well as international options like Visa, Mastercard, and USDT (cryptocurrency). GCash and PayMaya are the most popular choices among players in Manila, Cebu, and Davao due to their instant processing and convenience. All transactions are secured with SSL encryption.

The minimum deposit at 18bet is ₱100 PHP for most payment methods, including GCash and PayMaya. Bank transfer minimums (BPI, BDO, Metrobank) may vary slightly. Cryptocurrency deposits via USDT have their own minimum thresholds. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification for security purposes.

Most deposits at 18bet are instant. GCash, PayMaya, and card payments (Visa/Mastercard) are credited to your account in real time. Bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes to 2 hours depending on your bank's processing times. USDT deposits are credited after the required number of blockchain confirmations. If your deposit hasn't appeared after the expected timeframe, contact our support team with your transaction reference number.

To withdraw from 18bet, log in to your account and go to Cashier > Withdraw. Select your preferred withdrawal method, enter the amount, and confirm. Your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your deposit where possible, as a security measure to prevent fraud.

18bet processes withdrawal requests within 1–3 business hours for verified accounts. GCash and PayMaya withdrawals are typically the fastest, often arriving within minutes of approval. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on your bank. USDT withdrawals are processed on-chain and depend on network congestion. We pride ourselves on fast payouts — it's one of the things Filipino players love most about 18bet.

Yes. The minimum withdrawal at 18bet is ₱200 PHP for e-wallet methods (GCash, PayMaya) and ₱500 PHP for bank transfers. There is no withdrawal fee charged by 18bet, though your bank or e-wallet provider may apply their own transaction fees. Always ensure your account is fully verified to avoid delays in withdrawal processing.

18bet offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page and may change periodically. To claim your welcome bonus, register a new account, complete KYC verification, and make your qualifying first deposit. Bonus funds are subject to wagering requirements — please read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real money. For example, a 20x wagering requirement on a ₱1,000 bonus means you need to place ₱20,000 in total bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Always check the specific terms of each bonus offer.

Yes! 18bet regularly offers reload bonuses, cashback promotions, free spins, and special event offers for existing players. Filipino players can also look forward to seasonal promotions tied to local events and holidays. Check the Promotions page regularly or opt in to 18bet email and SMS notifications to stay updated on the latest deals.

18bet offers a massive library of games for Filipino players, including online slots (with popular titles like Mahjong Ways 2), live casino tables powered by EVO Live (baccarat, roulette, blackjack, poker), sports betting (PBA, NBA, UFC, boxing, football), sabong, and bingo. New games are added regularly, so there's always something fresh to try whether you're in Manila, Cebu, or Davao.

Yes. All games at 18bet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are provided by reputable software providers whose RNG systems are independently audited. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. 18bet operates within the PAGCOR regulatory framework, which includes standards for game fairness.

Absolutely. 18bet is fully optimised for mobile play. You can access all games directly through your mobile browser — no app download required. The platform works smoothly on Android and iOS devices. Whether you're commuting in Quezon City or relaxing at home in Makati, you can enjoy slots, live casino, sports betting, and bingo on the go with a stable internet connection.

Log in to your 18bet account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when reduced. Increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions. We encourage all players to use these tools proactively — you don't need to have a problem to benefit from them.

If you feel your gambling is becoming a problem, you can activate self-exclusion through Account Settings > Responsible Gaming. Choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Your account will be locked immediately, all marketing communications will stop, and you cannot re-register until the exclusion period ends. You can also contact our 24/7 support team to request self-exclusion directly. For national self-exclusion across all PAGCOR-regulated platforms, contact PAGCOR directly at pagcor.ph.

Help is available. You can contact the 18bet support team 24/7 via live chat for immediate assistance. Other resources available to Filipino players include the National Center for Mental Health (NCMH) crisis hotline, Gamblers Anonymous Philippines for peer support, and the PAGCOR Responsible Gaming Desk for national self-exclusion. Remember: seeking help is a sign of strength. Visit our Responsible Gaming page for full details.